Kylie Gomes, Ph.D.

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Dr. Kylie Gomes is a Research Scientist at the MedStar Health National Center for Human Factors in Healthcare. Her research focuses on applying theories and methods in cognitive ergonomics and industrial and systems engineering to investigate how sociotechnical systems factors influence human behavior and performance in healthcare. She currently leads research efforts to investigate sociotechnical systems factors that influence access, patient safety, and quality of telehealth.

Abstract: A Sociotechnical Systems Approach to Identify Patient Safety Risks Associated with Telehealth

The COVID-19 pandemic has rapidly accelerated the adoption of telehealth, however, the constrained timelines and challenging conditions under which telehealth was implemented raises concerns about the potential for unintended patient safety risks that have yet to be fully understood. This talk aims to present how our research center is taking a sociotechnical systems approach to identify and evaluate patient safety risks associated with telehealth. In addition, this talk will provide an overview of the health equity lens that we are applying as a part of our efforts to uncover patient safety risks associated with telehealth.